Refund Policy

At Roots Technology, we strive to ensure the complete satisfaction of our clients with our digital services. However, we understand that there may be occasions when a refund is necessary. Please review our refund policy below.

1. Eligibility for Refunds

Refunds are only issued under the following conditions:

• Service Non-Delivery: If the digital service was not delivered to the client within the agreed-upon timeframe due to unforeseen circumstances or failure on our part.
• Service Not as Described: If the delivered service does not match the agreed-upon project specifications or descriptions outlined in the initial agreement.
• Technical Issues: If the digital service contains technical errors or issues that we are unable to resolve within a reasonable timeframe.

2. Refund Request Process

To request a refund, please follow these steps:

• Contact our customer service team within 7 days of service delivery.
• Provide detailed information about the reason for the refund request, including any relevant documentation or evidence.
• Our team will review your request and respond within 2 business days.

3. Non-Refundable Services

The following services are non-refundable:

• Completed digital services that were approved and accepted by the client.
• Services that were canceled by the client after the commencement of the project.
• Partial services where significant progress has been made and agreed upon milestones have been met.

4. Partial Refunds

In certain cases, partial refunds may be issued based on the portion of work completed and the specific circumstances surrounding the refund request.

5. Changes to Refund Policy

Roots Technology reserves the right to amend this refund policy at any time. Any changes will be posted on this page with the effective date of the updated policy.

We are committed to providing high-quality digital services and ensuring client satisfaction. Thank you for choosing Roots Technology.