Refund Policy

Roots Technology is fully dedicated to keeping your personal information protected and secure. We collect only the necessary information to process your order. We neither disclose, share, nor sell any of your information to any individual outside our company without your explicit permission.

Information Collection

Information collection is done via email, phone, contact forms, and order forms and is protected per privacy measures implemented by Roots Technology. Clients’ information is never disclosed, shared, or sold to any third-party services. Information may be provided to law enforcement authorities for any legal proceedings (further information is present in Conditions of Information Disclosure).

The personal information we require includes your name, company name, billing address, email address, secondary email, phone and fax numbers, order details, and place of residence. Some of this information is optional. Additionally, we need information from creative briefs to start working on your order.

We also collect opinions related to complaints, appreciation, and comments about the product or service.

Technical information is collected and recorded, including your IP address, browser version, operating system, and the date and time of your visit. Google Analytics or similar tools are used for collecting this data. They may also collect information about your Unique Device Identifier, clickstream behavior (e.g., the pages you visit, the links you click, and other actions you take in connection with our services), and product information. We may also use these tools in connection with particular emails and communications sent by us or on our behalf, collecting information when you access our email or click on links within the email.

Use of Collected Information

The information we collect helps us understand exactly what product you require and what additional services you might need. Billing information is mandatory for payment processing.

Email addresses are used for communication about order status, comments, opinions, and delivery of the finalized product.

Additionally, we may send emails about updates on the website, promotional offers, the launch of new products/services, and the latest news in the industry.

This information also helps us improve our marketing strategies and compile records of the most popular products.

Children’s Privacy

We do not knowingly collect information from children under the age of 13 and do not target our services to children under the age of 13. We encourage parents and guardians to keenly observe children’s online activities and interests and prevent them from using services that are unsuitable for them.

Payments Security

To ensure the best privacy and security of payments, we accept multiple payment options. The payment processor where clients input their billing information uses Secure Sockets Layer (SSL), indicated in the domain as “https://”. We assure you that your payment is secure and your billing information is safe.

Confidentiality

Confidentiality is a serious concern, and we never compromise the confidentiality of our clients’ information.

We use your personal information to keep in touch with you for smooth and swift communication about the order process. Your entire information, including name, billing address, email address, telephone number, fax, etc., is treated as confidential and saved at a secure location accessible only by designated members, ensuring that it remains secure and there is no threat of its being stolen or hacked. We reassure you that your personal information will never be released to any third party under any circumstances unless you allow it or we are compelled by law.

Amendments

Roots Technology may amend or revise its privacy policy for security purposes if needed. Significant amendments about personal information and security concerns will be declared with prior notice of the effective date of the amendment or updated privacy policy.

Conditions of Information Disclosure

Our top priority is to avoid information disclosure. However, information disclosure can occur if we are required to abide by country law for judicial proceedings, court orders, or any other legal procedure.

Contact Us

If you have any confusion or concerns regarding our privacy policy, you can contact us via phone or send us an email.